Noble Moving Services — Moving Company in North York Toronto

Reviews of Noble Moving Services

• Julia

  Added 2015.11.21

  They arrived a day late and had to place our items in storage until the returned from the west. Which they did pay for but still we had already arrived at our new home before they picked up our belongings.
• Audrey

  Added 2015.08.15

  After researching many movers, Noble Moving Assurred us a great deal and a fantastic delivery time. Apparently they can change the delivery time without notice as many times as they like.
• Eva

  Added 2015.06.15

  I will never use this company again.
• Noah

  Added 2015.01.26

  I contacted Noble Moving to move my belongings from Brampton, ON to Woodstock, NB at the beginning of August 2012. I filled out the online request and Steve (my booking agent) quickly contacted me and the process of booking my move was under way. Until such time that I actually left the deposit, Steve was helpful, informative and timely with his responses. Then, it all fell apart. I told Steve (I have emails to prove it) that I needed the delivery to be on the 31st of August anytime after 1:00pm to which he replied “I just spoke with long distance operations and delivery on the 31st is perfect”. Well it wasn’t, my belongings were picked up on the 24th and I called Steve the following Tuesday to see what the total was going to be so I could have the payment ready for delivery of our belongings. It was at this time that I was told that my stuff was going to be delivered between the 7th and 10th of September. When I insisted that it had to be on the agreed 31st and I read his email back to him he told me to give him an hour and that he would figure it out and call me back. Two hours later I called him back only to get his voice mail. I called again and zeroed out and spoke with a guy named Matthew and he informed me that Steve should never have committed to a “firm” date and that it would not be possible for our belongings to arrive until the 7th to the 10th. Matthew gave me the name of a manager, Brock who I should speak with. I have not since been able to get in touch with Steve, he has ignored every email and voicemail I have left for him. So from that point on I have dealt with Brock. I rearranged my entire move (including leaving my three children in Ontario for a week and a half causing them to miss their first three days of school) based on the new delivery time. Brock did knock $365.90 off the total price for my inconvenience. At 3:30pm on September 8th, the truck driver called to tell me that he would be at my house between 5:30pm and 6:00pm for my delivery. At 7:00pm he finally showed up and began to unload my belongings. When the delivery was “complete” my husband and I noticed that several large items were missing (Big things like my fridge, 3 dressers, my daughters bed, all my bookshelves, a 60 gallon air compressor (to which I was charged extra to have moved as it was “specialty item”) all not there) Every box was mangled, torn and squashed. The next morning we discovered that the missing drawer from my bed was actually broken and thrown into the ditch at the end of my driveway. I called and left voicemail for Brock at 11:30pm Saturday night telling him what had happened. When I didn’t hear back from him I called and left voicemail again on Monday night. Still nothing. Tuesday morning I called Brock again and this time a very unpleasant woman answered the phone and told me that I needed to fill out an online claim form. When I asked if my missing belongings were in the warehouse in Ontario she laughed at me, told me she was a booking agent and that she doesn’t go into the warehouse. I filled out the online form and called and left another voicemail for Brock. In this message I explained that I paid in full and I want what is mine and that if I don’t hear from him by end of day I am phoning the police to look into charges of theft. Later that afternoon I received a standard form email from Brock stating that the claims process can take two to four weeks and if I have any questions to contact him by phone or email. Sure, like I haven’t tried that. As it stands right now, I am planning on moving forward with my threat to take legal action unless this situation is handled in the very short term.
• Ethan

  Added 2014.06.25

  First, after paying our deposite, they informed us that our car would be arriving 3 weeks later then they originally stated. They picked up the household items on time and the loaders were very professional - the professionalism ended there.
• Elias

  Added 2014.05.23

  UNREASONABLE SHEISTERS. STILL MISSING THINGS FROM THE MOVE
• Riley

  Added 2014.04.18

  4 years ago we used them and we were quite disappointed. They said they were going to wrap our leather dining chairs and ottoman and they didn't. Completely ruined them.
• Isaiah

  Added 2014.02.22

  DO NOT USE THIS COMPANY!
• Wyatt

  Added 2014.02.10

  BEWARE, DO NOT USE NOBLE MOVING. ALSO, THEY OPERATE UNDER CAPITAL MOVING AS WELL, STAY AWAY!!!!
• Owen

  Added 2014.01.23

  Care with our items was not there.
• Cora

  Added 2013.11.18

  We were assurred that our belongings would arrive in AB on Wesnesday, June 13. No one came - no one called to say they were not coming. When we finally got hold of Noble, they told us they had driver trouble and our belongings would arrive the next Tuesday, June 19. We had flown our entire family our to AB on tuesday the 12th to be there for the truck......we were told we would be compensated, no one would specify how. June 19 came and went - no truck - no call. When called they said it would be either the 20th or 21st again - no truck - no call. By now we had been calling repeatedly - their response was "Calling won't make the truck get there any faster." They never returned calls. laughed at us and hung up, and yelled at us. We called the Calgary office and they called the truck driver and said the delivery would be either June 22 or 23. It is June 23 and still - no truck - no call.
• Leah

  Added 2013.11.08

  Our Family of 5 (3 young children) relocated from Toronto to Slave Lake, Alberta.
• Austin

  Added 2013.08.14

  We made a report to the BBB and the police are now about to get envolved.
• Ethan

  Added 2013.08.04

  Horrible Experience - Please Read Before choosing Noble Movers!
• Evelyn

  Added 2013.07.12

  When I called them the next day to get a refund for the extra $10/hour, they asked me to request this in writing. They finally refunded the extra fee but did not refund the tax on it, despite several e-mailed requests.
• Eli

  Added 2013.07.08

  Notice something, every time a truthful negative review (detailed with dates, names, amounts, etc.) two or three very generic seemingly fake reviews pop up.
• Christopher

  Added 2013.06.13

  I had arranged through several e-mails with them that they were to help pack up my stuff before the move. But when they arrived (much earlier than expected, giving me insufficient time to prepare), they insisted that I had to have everything packed myself BEFORE the move! They said they would have to charge me $50 per box (in addition to their agreed-upon hourly rate) to pack up my stuff! They also hadn't brought packing material (e.g. newspaper, bubble wrap) as agreed. Finally they agreed to do the packing for an additional $10/hour. When we got to my new home, they dropped my stuff and left; they could have stuck around (and earned extra money) to help unpack and set up my stuff.
• Added 2013.05.01

  Overall they got it all moved but customer service was shotty and punctuality was horrible.