Apple Yorkdale — Electronics Store in North York Toronto

Reviews of Apple Yorkdale

• Emma

  Added 2016.06.02

  Visually a very nice store, and once I was able to speak with someone (Justin) he was very nice and helpful. Unfortunately the issue I had was not something that could be solved in-store, and was told that I should never have been booked in for an appointment (for which I waited an hour to speak with someone.) I would request that in the future the people whose responsibility it is to set you up for an appointment at the Genius Bar be a bit more knowledgeable about what types of problems can be solved in-store, so no one's time is wasted in the same manner.
• Olivia

  Added 2015.11.17

  Busy but good service if you make a genius bar appointment (good luck finding it on their website). That being said I just switched to a Google Pixel 2 XL so this might be my last visit to an Apple store. I, like make people, feel manipulated by the phone slow down fiasco amongst other things. Time for a change... Change is good.
• Sebastian

  Added 2015.03.29

  It concerns me though that the range of customer experience in many of these stores varies widely. I got the service I totally expected from this company and am very concerned to read shocking reviews about this and many other locations! THATs something to work on.
• Ryan

  Added 2014.09.14

  I called this apple store and was on hold for 15 mins!! I hung up because people don’t have all day to be waiting that long!! Horrible!! You would think you would get top notch service considering how much money apple makes that they would actually have the appropriate amount of staff to ensure amazing service is provided!!
• Gabriella

  Added 2013.08.31

  Now this wasn’t yesterday and I live in Montreal now, but, I was so impressed by the service I received here it still ranks as my all time best customer service experience anywhere ever! Returning a known issue with an iPhone 5, appointment, AppleCare in place..I was literally in and out the door in 20 minuets with a brand new phone and 15 of those minutes were wait time! Brilliant.
• Lucas

  Added 2013.06.05

  I had my cellphone for repair. I called 2 hours in advance to make sure my replacement phone is ready to pick up or not. They confirmed it over the phone that my phone is ready for pick-up. I showed up 2 hours later. After spending 30 minutes in the store they told me they do not have my phone ready and I had to come back again when they tell me its ready! I asked him to ship the phone to my apartment if they think it is easy to show up every time they want me to show up. they told me they do not have that policy. I asked the manager ( Blaine Hinkson) to deliver it personally to my apartment or have someone else do it and he refused. basically they solution to the problem they made was me spending another 2 hours and show up at the store again!