Hudson S Bay — Department Store in North York Toronto

Reviews of Hudson S Bay

• Naomi

  Added 2016.01.09

  As one of the largest and oldest Canadian companies, I found this to be incredibly terrible. I’ve only ever seem to have issues when I go to the Yorkdale location and will no longer go there anymore, the employees are attitude filled unhappy/bored/comfortable people who don’t care and are only there for a paycheck. No wonder the Yorkdale location rating for the bay is so terrible. In addition to all of the experiences above, both myself and my boyfriend have never waited that long for anything anywhere.
• Caleb

  Added 2015.01.10

  I still have NOT received any response from The Bay's customer service department, the original complaint was submitted back on November 14th and it is now February 5th. It's very apparent that the bay cares about their customers as much as Sears did.
• Christopher

  Added 2014.12.08

  I’ve been to many Hudson’s Bay stores and this one is probably the tied with the one in downtown Vancouver as the nicest Bay stores. It’s five floors in total it’s got a lot of the good brands. It’s a massive store so you will be able to find pretty much anything you would need. Great holiday deals going on right now as well.
• Savannah

  Added 2014.07.14

  Found a great jacket for a great price. Only downside is that I had to wait 20 mins in line while the cashier was signing up a credit card account with an older lady who was taking a long time. There were many people behind me waiting. I ended up going to a different section of the store to pay.
• Sawyer

  Added 2014.04.18

  I usually get confused whenever I've to visit Hudson's Bay because of the variety of cloths(without any tags) are lined up in a mixed variety. Moreover I was trying my cloths in the trail room and there was no one to help me nearby. As I was alone so I needed some assistance. But later at the time of billing I found a lady who helped with my dress but I had to take those dresses from one fitting room to the very far fitting room. The lady was good and I don't remember her name.
• Alexander

  Added 2014.01.01

  Firstly I'm going to start with one incident when my boyfriend went to go and get me an Anniversary present (I found out about this AFTER I received it). When in the jewelry department, the employees there were not interested in helping him. He was there on a weekday in the middle of the day when it had SLOW foot traffic - so wouldn't you want to try and drive sales? No one helped him and according to him "he may as well have served himself since it seem like he was burdening the employees and taking them away from their chit chats". Fast forward to when I receive the present. The 'bracelet' he purchased was actually a necklace, which he explicitly said to the sales rep, he was looking for a bracelet - the employees very clearly showed they have no idea what product is being sold in which segment of their department. We went back together to exchange the item for a bracelet and an item that would fit. It seemed like anytime I asked the employee to look at something from the same open cabinet, she seemed annoyed, any time I asked which were her bracelet selections; it bothered her that I wanted that instead of what was in front of me. Finally after asking to see the other bracelets she let out a huff and I instantly told her to forget it and I want a refund immediately. I believe she realized she screwed up with her attitude and attempted to change my mind and I told her once again I want a refund. She gave us the refund with attitude. As we were walking away, I turned back to watch her scurry back to her little group of friends to gossip.
• Emilia

  Added 2013.10.14

  If I could give a worse review, I would.
• Charlotte

  Added 2013.09.11

  UPDATE Feb 5th 2018:
• Parker

  Added 2013.08.07

  Second incident, I ordered a winter coat on the website to be picked up in-store. The only reason why I did not want it shipped directly to my home is due to the size of the product and high risk of having it stolen off our porch. I ordered the item early in the morning and went to the store around 1pm; I didn’t receive any final email until 4:30 pm in the afternoon after getting told the WRONG information for 1.5 hours and getting attitude from employees. While I understand the online website acts as a separate business, the problem is the slow communication with the stores that the customer is to pick up from. It becomes counter intuitive to have a SLOW system and in turn, an inefficient way for customers to obtain their orders. The coat department directed me to the lower level but didn’t know where to actually send me other than to that level, the lower level employees decided to chit chat before helping me and before actually telling me it’s at the gift registry area (keep in mind, there were NO signs at the time to indicate where online pick-ups were). Finally getting to the gift registry, I was given attitude from employees as I was waiting for someone to find my item. Only to have the last employees give a dam to help me. After 1 hour of being there she told me I was to receive a “pick up email”, fine – my fault, however the email body that details you will receive a pick up email is extremely small and DOES NOT look like it is a part of the main body of the email. The font is so small that it looks similar to that of the area telling you to “unsubscribe” from emails.
• Charles

  Added 2013.06.08

  The associates in the shoe section of the bay are useless. Not attentive to people needing a size. They look more interested in socializing.